- Shipping & Returns
Shipping & Returns
FREE SHIPPING ON ORDERS ABOVE $55.60, Flat Rate Shipping of $9.00 regardless of size, weight or location on ALL OTHER ORDERS!
Shipping & Delivery
***Any order that has a different shipping address from the billing address may be delayed while the validity of the charge is determined. If your billing and shipping addresses are different, you may be asked to email a legible copy of the front and back of the Credit Card used, as well as a legible copy of your driver's license. If the charge is determined to be high-risk, it will be subject to cancellation. MUST BE 18 TO ORDER.
USPS tracking is limited and may not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way to you.
Packages are NOT shipped on Sunday and Holidays. Normal transit time is between 2 to 7 days. Pewtactical cannot be held responsible for delays caused by carriers. Depending on the value of the product being shipped, a signature may be required to receive the product.
***If you need expedited shipping, please contact us by email or by phone after you place your order. Actual shipping costs will be charged for expedited shipping.
Lost / Stolen Package
Pewtactical provides a tracking number upon order processing. If you do not receive a tracking number by email, please email us. If the lost package is a result from a mistake by Pewtactical, we will replace the lost parts or provide a full refund. If the lost package is the result of the courier’s mistake, shipping charges will be refunded by Pewtactical. However, the contents of the packages will not be reimbursed unless shipping insurance was requested. If insurance was purchased, the claim must be filed directly with the courier. Pew Tactical will assist with arrangements for replacement parts and with the claims process as needed.
****PRODUCT SHIPPING RESTRICTIONS****
AR 15 Parts and Stocks
Cannot be shipped to Washington, D.C.; CT; Aurora, Calumet Park, Chicago, Cook County, Dolton, Hazel Crest, Highland Park, Homewood, North Chicago, or Skokie, IL; MA; NJ; CT; New York City, NY; Canada; or Puerto Rico. Cannot be sold to convicted felons, those convicted of a misdemeanor crime of domestic abuse or chemically dependent. Must have no legal disabilities to order. MUST BE 18 TO ORDER.
Return & Refund Policy
Return Policy - In the rare instance a return is necessary the guidelines below will affect the return.
- All returned merchandise must have a return material authorization number (RMA) issued by Pew Tactical prior to return.
- Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. If a return is received without original packaging, scratched or damaged a restocking fee WILL be applied.
- Return request must be made within 15 days of receiving an item.
- The return policy does not cover damage due to improper installation, or merchandise(s) that are physically altered by the buyer.
- If the original packaging is damaged or missing, the return will be subject to a 20% processing fee.
- Claims for missing or damaged items/parts in transit must be received within two days of receipt of merchandises. If no notification is received within two days, a refund/exchange will not be issued.
- We will not ship to "Freight Forward" companies. These are usually used for fraud and getting around shipping over seas. If you try this and your order is cancelled, you WILL be charged a 5% cancellation fee for being scummy!
Warranty and Repairs
Pew Tactical is not a warranty or repair center for any manufacturer and warranty and repairs must be performed by the manufacturer. Items should be returned directly to the manufacturer per the manufacturers policies. Please contact the manufacturer for instructions and procedures.