- Help & FAQs
Help & FAQs
I'm an LEO/Active Military, how do I qualify for your additional discounts?
Email your LEO/MIL ID to firstname.lastname@example.org. Your status will be changed to LEO/MIL and you will be able to see the discounted prices. For more info, please check our LEO/MIL discount page.
You've changed my status to LEO/MIL. Why am I not seeing lower prices?
First, Try logging out and logging back in. Depending on margins and product availability, some products are not discounted.
Do you have the item In Stock?
Our website is live which means that if you can add the item to your cart, we have it in stock. With as many products as we carry, we can make mistakes but that's the exception and not the rule. If for whatever reason the item is oversold, we will notify you immediately and provide further options.
Where's my Order?
Orders are generally shipped the same day or the next business day by standard air mail, priority mail or UPS. In most cases, you should receive a tracking number to your registered email. If your order is not received within 7-10 days, please contact us.
Do I need an account to place an order?
No, you can always check out as a guest. However, we highly recommend you create an account with us so you can easily track your order process, order history, and request a return.
What are your hours of operation?
Our website is open 24/7 for placing orders. Our customer support department is open Monday to Saturday, 9 AM to 6 PM, EST.
What type of payment method do you accept?
We accept Visa, Mastercard, Discover, and American Express.
Do we ship internationally / APO?
No, do to federal regulations we only ship within the United States. There will be NO exceptions to this rule.
What is the order cutoff time for same business day handling?
Any order submitted before 3 PM, EST, will be shipped out the same business day. Orders submitted after 3 PM, PST, will be shipped out the next business day.
I have already placed in my order, but is it possible for me to change something or add another item?
Yes, as long as your order has not been ship out yet, we are more than happy to assist you in making changes to your order.
Am I going to receive a notification when my order has been shipped?
Yes, you will receive an order confirmation email once your order is placed and a second email when your order has been shipped. The second email will also include a tracking number for you to track the process of your order.
How long will it take before I receive my order?
All orders are guaranteed to ship out the same or next business day. Shipping times will be based on the shipping method you chose when checked out. Standard shipping normally ranges from 2 to 9 business days. Priority shipping normally ranges from 1 to 3 business days. Express shipping will normally arrive the next business day after the order is shipped in most of areas.
Do you accept returns?
Yes, we have a 15 day hassle-free return policy. If for any reason you were not satisfied with a product we have sold you, we will give you a full refund once you return the product within 15 days of receiving it. More information can be found here
What shipping carrier do you recommend I use when shipping a return to Pewtactical?
We prefer the shipping carriers: USPS or UPS. We also highly recommend that you purchase a tracking service with your return.
My tracking number is not showing any status, why is that?
Please allow up to 48 hours for the tracking numbers to be applicable after receiving the email notification. If you have already received your tracking number, allowed 24-48 hours delay time, and still is not able to track your package, then please contact us.
I think my package is stuck at a sorting facility, what should I do?
USPS tracking is very limited and might not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way. If you find that your package seems to be stuck at a sorting facility for more than 3 days, please contact us.
The tracking system says my package was delivered, but I never received it. What should I do?
Carriers might leave the package on your porch or with apartment management or at leasing office. If you still are unable find your package, please note that a notice will be posted that a delivery attempt was made and the notice will offer a variety of ways for you to obtain your order. You can also contact USPS to open a case to trace your package. The fastest way to get an update of your package is to talk directly to your local postal office or UPS office. The mailman/lady will most likely remember where he/she put the package.
My items arrived damaged, what should I do?
If an item was damaged or parts were missing upon arrival, please contact us within two days of receiving the item.
What do I do if I was sent the wrong product(s)?
If you happened to have obtain the wrong set of products, please contact us as soon as possible. Once we have confirmed that the error was due to our order processing, we will send you a prepaid shipping label and you will be able to send the products back with no costs. After we have received the returned items, we will then ship out the designated items to you.